“UntilGone improved its tax compliance process with TaxCloud and found the BigCommerce integration to be easy and efficient”

Introduction

Industry

Retail, E-commerce

Website

untilgone.com

Migrating from

Avalara

Integration

BigCommerce

In 2005, UntilGone.com, formerly known as Yugster.com, was launched as a pioneer in the daily deals market. The company evolved from a single product daily deal to offering multiple daily deals, targeting a broad mix of consumer goods from electronics to apparel to home goods. UntilGone is a tailored-to-fit-you shopping experience delivering the best selection of deals on innovative, unique, and quality products at the lowest possible price to the US customer base.

Led by Richard Bell, President and Owner, UntilGone aims to deliver the best selection of deals on innovative, unique, and quality products at the lowest possible price to its US customer base.

As the business grew, they faced significant challenges in managing complex tax compliance needs, which became increasingly cumbersome.

Challenge

Navigating tax compliance complexities

UntilGone realized that using Avalara to manage tax compliance was becoming unsustainable as the business expanded. Ensuring accurate tax calculations across multiple jurisdictions required a more reliable solution.

“Initially, we used Avalara for our tax needs, but it wasn’t as helpful as we needed. The process was complex and time-consuming, especially for someone like me who was new to ecommerce and sales tax rules,” explained Richard Bell.

“Avalara was also very expensive, and their customer support was not responsive. Every issue required a consulting contract, and they rarely helped us fix their mistakes. Additionally, Avalara never informed us about the Streamlined Sales Tax (SST) program, which could have saved us a significant amount of money.”

The complexities of managing tax compliance and the inefficiencies of their previous solution highlighted the need for a more effective sales tax compliance software.

Solution

Selecting TaxCloud for tax compliance

UntilGone needed a reliable tax compliance solution. They chose TaxCloud for its price, customer support, easy integration with BigCommerce, and compliance with multiple jurisdictions.

“TaxCloud’s ability to provide accurate tax calculations and simplify compliance across various states and localities was a game-changer,” explained Bell.

TaxCloud provided valuable insights into the SST program, enabling UntilGone to save money on tax remittances. UntilGone benefits from TaxCloud’s support across 25 SST states and 19 direct filing states, ensuring comprehensive and efficient tax management.

Marketplace integration

Expanding reach and efficiency

UntilGone leveraged TaxCloud’s capabilities to integrate with BigCommerce. This integration ensured automated tax compliance.

“The integration process with TaxCloud was incredibly straightforward. We installed the app, and by the time we were done, we were essentially able to just flick a switch and complete the migration. It was very easy to set up the different states that needed to be set up,” explained Bell.

By selecting TaxCloud, UntilGone achieved seamless tax compliance and significant cost savings through the SST program. The straightforward integration with BigCommerce enabled automated, accurate tax calculations across multiple jurisdictions. This comprehensive solution allowed UntilGone to streamline operations and focus on business growth.

Results

Achieving compliance efficiency

Since integrating TaxCloud, UntilGone has experienced significant improvements in operational efficiency.

Additionally, the scalability of BigCommerce has effectively supported UntilGone’s expanding business needs.

“With TaxCloud, I spend little to no time managing sales tax. It’s more about time savings and convenience, having a partner that is reasonable and easy to work with,” remarked Bell.

The combination of BigCommerce’s flexible platform and TaxCloud’s reliable tax management solution has enabled UntilGone to focus on growth without the burden of tax compliance.

Future

Continuing innovation and expansion

With a new platform, a new brand, and a great new mix of vendors, UntilGone looks to the future with excitement. They plan to leverage the capabilities of BigCommerce and TaxCloud to further optimize operations and continuous growth. The future looks bright for UntilGone, bringing even more value to their loyal customers.

“With BigCommerce and TaxCloud serving as reliable and scalable solutions, we are poised for continued success,” explained Bell.