“TaxCloud lets me offer U.S. sales tax support without having to be the expert.”

— Alex Kent, Chartered Accountant, AOKCA Limited

Industry

Accounting (Ecommerce & Cross-Border Advisory)

Location

United Kingdom

Clients served

U.K. ecommerce brands entering the U.S.

TaxCloud role

U.S. sales tax compliance partner

Website

aokca.co.uk

Introduction

How a U.K. accountant uses TaxCloud’s Accountant Partner Program to offer U.S. sales tax support

Alex Kent is a U.K.-based chartered accountant working with ecommerce businesses that wanted to grow beyond domestic borders.

When clients started asking about selling in the U.S., Alex faced a common dilemma: U.S. sales tax was too complex to handle casually, but too important to ignore. Becoming a U.S. sales tax specialist wasn’t realistic — yet turning clients away wasn’t an option either.

TaxCloud’s Accounting Partner Program gave Alex a third path: a way to support U.S. sales tax with confidence, backed by a dedicated sales tax compliance platform and expert team.

Challenge

U.S. sales tax puts U.K. accountants in a difficult position

For U.K.-based accountants, U.S. sales tax sits outside familiar territory. It’s fundamentally different from VAT, highly fragmented, and easy to get wrong without specialized tooling and support.

• Clients underestimated the complexity of U.S. sales tax
• State-by-state nexus thresholds were poorly understood
• Registration and filing requirements felt unclear or risky
• Sales tax uncertainty slowed or complicated U.S. expansion plans

For Alex, the challenge wasn’t just client confusion. It was the professional risk of advising on an unfamiliar system without the right backup.

Without a trusted partner, offering U.S. sales tax support meant either overextending his role — or saying no to growing clients.

“U.K. sellers kind of just think, ‘Oh, we can go to America and just pay the taxes we need to.’ They don’t realize how in-depth U.S. sales tax is.”

Solution

A partnership that removes risk from U.S. sales tax

Alex evaluated several sales tax solutions before choosing TaxCloud — not just for the software, but for the partner model behind it.

Through the TaxCloud Accountant Partner Program, Alex gained a framework that fit naturally into his advisory workflow, without requiring him to become a U.S. sales tax specialist.

U.S. sales tax compliance software that flags issues before they become problems:

• Clear nexus tracking so clients know when registration is required
• Strong ecommerce integrations for U.S.-based sales activity
• Simple dashboards that surface risk early

Priority access to expert support when the rules get complex:

• Direct access to TaxCloud’s support team and tax experts
• Reliable responses across time zones
• A second set of eyes for complex or unfamiliar scenarios

For Alex, TaxCloud’s Accountant Partner Program meant U.S. sales tax questions no longer sat solely on his shoulders.

“When I need an answer to a question, I’ll just email. Even with the time difference, I’ll usually get a response by the next day.”

Results

A new advisory offering for Alex’s firm — without added stress or risk

After successfully onboarding his first client, Alex has since brought additional ecommerce clients onto TaxCloud — including more complex U.K. and U.S. Shopify setups — and now confidently offers U.S. sales tax support as part of his advisory services.

For clients, that meant:

• Clear visibility into when nexus thresholds are approaching
• Less stress around registrations and filing deadlines
• Confidence that compliance is being handled correctly

“It’s been very intuitive, easy to integrate, and quite easy to roll out and keep. There’s not any stress from it because they know as and when they need to register in certain states.”

Looking ahead

Expanding advisory services without building U.S. sales tax expertise in-house

Alex sees growing demand from U.K. ecommerce companies looking to sell in the U.S. — and sales tax is no longer a blocker.

With the TaxCloud Accountant Partner Program, U.S. sales tax has become a repeatable, supportable part of his offering. Alex can expand his advisory services without building a U.S. sales tax practice from scratch, knowing he has a dedicated partner to lean on as client needs evolve.