Why our customers choose us

“We just switched from TaxJar to TaxCloud due to TaxJar never updating their service to support connecting multiple brands/websites under 1 account. TaxCloud handles this seamlessly. This makes our filings easier, plus we’ll be able to better track economic nexus on their dashboard (since it’s under 1 account). I will say TaxJar’s economic nexus tracking is currently superior since it updates more frequently. TaxCloud’s currently only updates once a month, though they told me they’re working on making it update daily. Note you can still see taxed transactions real-time in their admin panel if need be. Onboarding was easy as they guide you through every step of the way. Special shout out to Charlie for always quickly responding. Since completing onboarding, I’ve only contacted support 1 time so far, but I was able to immediately get an answer through live chat. Most importantly, everything is calculating correctly across all our connected sites based on what we see evaluating their transaction detail screen. TaxCloud’s pricing is also better than Avalara and TaxJar, at least in our case. Overall, switching from TaxJar to TaxCloud seems like it will benefit our company.”

Dustin G.

Dec 6, 2024

“Managing sales tax compliance for a catalog of over 70 stores across 31 states is quite the task, but TaxCloud has helped us streamline the process with an efficient/automated approach. We have tried going it solo and staying on top of compliance in-house, but using TaxCloud has been WAY more efficient, way faster, and way cheaper.”

“The TaxCloud team was very pleasant to work with. Implementation went smooth with our payment processor Stripe, and WooCommerce. We chose TaxCloud because while we handle our only state nexus in house, we have been worrying about keeping track of nexus in other states as we grow with our 3 entities. TaxCloud seemed to be the best option for the price and so far it’s been great to get it setup for 2025.”

Ethan M.

Jul 29, 2024

‘’TaxCloud has great customer service and I’ve always been able to reach a real person at TaxCloud when I need help. Integration was easy with their simple and well documented API. TaxCloud has been a huge help streamlining our sales tax collection and remittance.’’

“This is our first use of tax filing apps. Great experience with onboarding so far. Each interaction is building more trust. The portal is easy to use and very clear – kudos to the designers. Our hope was that TaxCloud takes off the entire chore of dealing with various state sales tax filings, and they are exactly doing that. Pricing is competitive and transparent.”

‘’BigCommerce users only have a few tax tool options – I vetted them all. One has the worst customer service I’ve ever experienced, and the other takes days by email. TaxCloud accurately calculates taxes at point of sale and allows me to proceed with my business without any worry about this piece — that alone is priceless.’’

“TaxCloud simplifies the sales tax reporting for us in all 50 states. The price is very reasonable and the customer service is responsive and friendly. I got a scary letter from a state saying I was delinquent, but within 24 hours TaxCloud had it resolved and corrected.”

“When it comes to tax services, customer service is CRUCIAL, and TaxCloud has done a stellar job — someone is only a call away! If a message is left, a call back comes in a timely manner, never mind that they actually answer emails.

As a BC user, there are not a ton of tax tool options from which to choose. I will provide fair forewarning that the *other* two choices are awful – customer service is non-existent with one (to be blunt, one is treated like the company could care less about the potential business and, frankly, as a burden — steer clear (their reviews are a nightmare for a reason)), and the other takes days to respond via email.

I have thus far had an excellent experience with TaxCloud and really happy I went this route.”

“I have been using TaxCloud integration for the past 4 years and it works flawlessly. The team support is good and helpful with regards to registering in new States as well as filing all Sales Tax reports. The cost vs other more well known solutions is also much better.”

“TaxCloud service has simplified our tax calculation process and given us the piece of mind that our taxes will always be accurate.”