“Anytime we had questions, the support was excellent. Any issues were resolved in 24 hours or less.”

Industry

Software

Location

Canada

Website

avanquest.com

Integration

TaxCloud API

Migrating from

Manual processes

Challenge

Navigating complex U.S. sales tax laws

Avanquest specializes in selling online software, primarily in the PDF and utilities space. As a company selling to U.S. customers, Avanquest faced a growing challenge with sales tax compliance, particularly after the Wayfair decision. The ruling required online software providers to collect and remit sales tax in multiple states, regardless of where they were headquartered.

As a Canadian-based company, Avanquest had two choices: develop an in-house solution to manage U.S. tax compliance or find a trusted partner to handle the complexities for them. 

Given the vast differences in tax rates across states, counties, and even zip codes, attempting to manage compliance internally wasn’t a viable long-term option. 

“We knew we had to adapt quickly,” said Tony Adornato. “Every country is looking for tax revenue wherever they can get it, and compliance is only becoming more important.”

Solution

A trusted partner for multi-state tax compliance

After evaluating multiple providers, Avanquest chose TaxCloud for its broad tax coverage, reliable support, and ability to simplify compliance. 

“We were very impressed with the presentation, the support, and the range of services TaxCloud could provide,” Tony explained. “It was clear they understood the complexity of sales tax in the U.S., and we needed a partner that could handle that for us.”

At the time of onboarding, TaxCloud already covered 25 states, allowing Avanquest to quickly get started while expanding compliance to additional states as needed. Today, they are filing in 36 states, ensuring full compliance without added operational burden.

TaxCloud worked closely with Avanquest’s development team. Given Avanquest’s subscription-based model, handling rebills, chargebacks, and refunds required additional considerations, but the process was smooth overall. 

“From my perspective, the setup was pretty straightforward,” Tony said. “There were technical challenges, but TaxCloud worked with our team to get everything running smoothly.”

Results

Efficient compliance with minimal effort

With TaxCloud in place, Avanquest now collects and remits sales tax in 36 states, ensuring compliance without needing to expand internal resources. Tony highlighted four key benefits of working with TaxCloud:

• Fast setup & registration – “TaxCloud helped us register in multiple states, and within days, we were up and running.”
• Responsive support – “Anytime we had questions, the support was excellent. We’d get responses within hours, and any issues were resolved in 24 hours or less.”
• Set-and-forget compliance – “I don’t need to think about it daily—I just download my report at the end of the month, check the numbers, and that’s it.”
• Audit support & state inquiries – “A couple of states requested information, and TaxCloud handled it from A to Z. I didn’t have to get involved.”

Future

Expanding with confidence

Avanquest continues to expand its U.S. operations with confidence, knowing that TaxCloud is handling the complexity of sales tax compliance. 

“I’d highly recommend TaxCloud to any business dealing with multi-state tax,” Tony said. “It’s easy to use, the support is great, and it just works.”