Avalara reviews: see what real users are saying

If you’re evaluating Avalara or deciding whether to switch, this is your one-stop resource of Avalara reviews. Below, you’ll find grouped review summaries, direct links to Avalara’s ratings across major platforms, integration-specific feedback, and social media commentary from real Avalara users.

This hub is designed to help you:

• Access every public Avalara review in one place
• Understand recurring praise and complaints
• Explore how Avalara performs across integrations like WooCommerce, QuickBooks, and BigCommerce
• Find a simpler, more responsive alternative if Avalara isn’t meeting your needs

Overall platform ratings

We analyzed Avalara’s public reviews across major platforms to get a full picture of user satisfaction in 2025. On average, ratings fall between 2 and 4 stars, with a noticeable dip on integration marketplaces like QuickBooks and BigCommerce. The table below summarizes Avalara’s current ratings across key platforms.

Avalara reviews by integration

Avalara supports integrations with most major platforms, including WooCommerce, QuickBooks, BigCommerce, SAP, etc. But according to user reviews, these setups don’t always work smoothly out of the box. From broken checkout tax logic to unanswered support tickets, the integration experience often depends more on your internal team than Avalara itself.

Here’s what users are saying about Avalara’s integrations, with direct links to each platform’s review page.

WooCommerce: delays, errors, and no real support

Rating: 2.4 / 5 on WooCommerce Marketplace

“We can never get this to work properly and calculate taxes where we are set up to file. Customer support also struggled when i called them trying to get the software to calculate properly. We are looking for a new product to calculate sales tax for us.”

QuickBooks Online: broken support experience

Rating:  2.2 / 5 on QuickBooks App Store

“Run away from this company! Too many glitches, sales tax miscalculated or not calculated at all.”

BigCommerce: checkout errors and revenue loss

Rating: 2.0 / 5 on BigCommerce App Store

“Cannot login, no response from support, have had customers been checking out without sales tax being applied and us not knowing about it unless we see the invoice (varies by state).”

SAP Commerce: slow and inconsistent help

Rating: No public score — see SAP Integration Info

“Avalara is a nightmare. Avalara has refused to solve any of my problems for 2 years”

What social media users say about avalara

We scanned Reddit threads, public tweets, and user forums to surface unfiltered feedback from real users navigating Avalara’s platform and support.

From Reddit and X:

“Avalara is terrible and borderline predatory. Trying to reach their support team is impossible.” — @Always_Slacking, Reddit

“Just got fleeced for over $6,300 USD by  @avalara support to restore tax calculations due to a change they never communicated to us, lol. feels like criminal incompetence..” — @rahnolds, X

“We currently use Avalara and it has been an absolute nightmare. I need to convince our leadership to rip the bandaid off and switch.” — @Gullible_Scratch9060, Reddit

From Yelp:

“This company is very difficult to work with. The customer service is in India, they do not always understand the questions being asked due to language barrier. Definitely cost savings, but you need to know how sales and use taxes work, because they take no responsibility when things go wrong. Watch your contracts!!!!! Make sure you understand how they calculate your annual bill. They are sneaky and the prices keep going up!” — Jake S., Yelp

“Should’ve trusted the one star reviews. Very unimpressed with the company– they were GREAT at selling the product, we signed on the dotted line. Now none of it works like we were told, it’s going to be tens of thousands of dollars to get it to work, AND I can’t get ahold of anyone at the company. Thoroughly disappointed.” — Urca N., Yelp

“The integration was difficult with the technician being ignorant of the product configuration we needed for eComm and the required state filings. I had to do it myself which was frustrating. Once it was set up it ran well until the extractor was disconnected during to some integration issue with Shopify. That’s when things got bad. I had to reconnect the app and I was told that the data was flowing properly. The reconnection created new connections to shopify stores that did not connect to the existing reporting. Avalara was no help with the reconnection nor the backfiling. I call it a disaster. I canceled and they immediately charged me for future services that have not been rendered. Not an experience I recommend. Now I’ll try and get refunded from Avalara and pay late filing fees and penalties.” — Pat B., Yelp

Want to verify for yourself?

• Browse Reddit posts mentioning Avalara
• Search “Avalara” on X (Twitter)
• See Avalara’s Yelp Reviews

Avalara isn’t a bad platform — but it’s not built for every business

Avalara isn’t a bad product. But it’s not built for every business. Based on user reviews and support tiers, it’s a better fit for:

• Enterprise teams with full-time ops or tax specialists
• Developers who can manage custom API integrations and configurations
• Companies with complex, multi-country tax requirements
• Firms prepared to pay for premium support or managed onboarding

If your business files in all 50 states, operates across international markets, or needs custom tax rules for hundreds of SKUs, Avalara can meet those demands — as long as you have the internal resources to maintain it.

For everyone else? It’s often overkill.

TaxCloud: A better option for growing merchants

Growing across states without a tax team? TaxCloud is built for ecommerce businesses that need coverage without the chaos.

TaxCloud is a full-service sales tax platform designed for growing brands that want coverage without complexity. We offer:

• Transparent pricing with no surprise support fees
• U.S.-based support that responds within 24 hours
• Hands-on onboarding for sellers using Shopify, WooCommerce, QuickBooks Online, and more
• SST filing in 24+ states for eligible businesses — included at no extra cost

Here’s how TaxCloud stacks up against Avalara on the things that matter most.

TaxCloud helps you manage tax compliance without sinking hours into configuration or chasing someone for support.

Tired of slow support and surprise fees?

If Avalara’s support delays, pricing surprises, or setup complexity are slowing you down, you don’t have to rebuild your tax stack from scratch to switch to TaxCloud.

TaxCloud makes migration simple. Our onboarding team helps you move off Avalara, connect your sales channels, and stay compliant in every state you sell into, without the back-and-forth.

• Compare Avalara vs TaxCloud
• See our Shopify Integration
• Explore our Sales Tax Filing Services
• Learn how SST works

Want help making the switch? Book a demo and we’ll walk you through it.