TaxCloud recap
2025 was a year of uncertainty for millions of founders and operators. From changes in global trade, tariffs, cost increases, and economic turbulence — ecommerce and SaaS founders had to navigate a lot of change.
In the face of all that, we saw our customers continue to persevere and achieve new milestones in their businesses.
At TaxCloud, we’re proud to have the opportunity to deliver some peace of mind to our more than 2,000 growing ecommerce and SaaS customers in one critical area of their business: sales tax compliance.
In 2025, TaxCloud was able to save our customers over 270,000 hours in sales tax filing time by helping them automate their sales tax compliance. Giving them more time to focus on work that drives growth.
As the year wraps up, we wanted to take a look back at all we achieved together and how we are investing to bring a better way to do sales tax to even more brands in 2026.
Doubled down on customer service, onboarding, and success
There’s an open secret in the sales tax industry: the standard for customer support is incredibly low.
Too often, once you sign a contract, you’re left to fend for yourself. If a state sends a notice or an audit letter shows up, the response is usually a chatbot, a ticket queue, or a link to a knowledge base when what you actually need is help.
We refuse to accept that as the status quo.
This year, we doubled the size of our onboarding and support teams and invested heavily in building the best support team in the industry. When you’re dealing with multi-state nexus, taxability questions, or compliance deadlines, you don’t want a workaround — you want someone who understands the situation and can help you move forward.
We also expanded our services to support more complex compliance needs, including Managed Services and Voluntary Disclosure Agreements (VDAs), helping businesses address historical exposure and get compliant without disrupting ongoing operations.
Human-led compliance, supported by AI
Sales tax compliance tends to break in very specific, unglamorous places: during migrations, during filings, when data doesn’t line up, or when a simple question requires digging through reports. That’s where we focused.
At TaxCloud, we’re using AI in targeted ways to reduce friction in parts of the workflow that are still manual, while keeping compliance execution firmly grounded in proven processes and human oversight.
- Reduced manual touchpoints: In limited cases, targeted AI support assists with repetitive tasks within filing workflows, complementing — not replacing — our filing and operations teams.
- Faster access to information: With the release of our revamped transactions page, customers can get clearer answers about their data and order history without pulling exports or waiting on support tickets.
Today, AI at TaxCloud is intentionally scoped. It supports human-led compliance by removing friction where it makes sense — while keeping accuracy, reliability, and accountability at the center of the platform.
Built a network of trusted accounting partners
Most growing businesses don’t want to manage sales tax alone — and most accountants don’t want to take on sales tax without the right systems behind them.
In 2025, we invested in making that relationship easier on both sides. We launched our Accountant Partner Program to help bookkeepers and CPAs support sales tax without the heavy lift, and our Accountant Partner Directory to make it easier for sellers to find advisors who already understand TaxCloud.
TaxCloud handles the underlying calculations, filings, and data complexity. Accountants can focus on advising. Sellers get clarity and support without adding friction or risk.
The goal is simple: help sellers and accountants work together the way they already want to — with TaxCloud quietly doing the heavy lifting in the background.
Surpassed 1,000 Shopify installs (and counting)
In 2025, TaxCloud surpassed 1,000 Shopify installs, including 250+ Shopify Plus brands.
Growing merchants like Rareform Bags, Blenders Eyewear, nama, and Cable Bullet chose TaxCloud as their filing partner when moving off of other legacy providers. In doing so they discovered a better way to handle sales tax on Shopify: Shopify Tax for calculation and TaxCloud for all of their other sales tax compliance needs (filings, registrations, nexus, and more).
Brought TaxCloud to new ecosystems
Your tech stack is your competitive advantage. You shouldn’t have to break it just to accommodate your tax software.
That’s why we launched native integrations in the WooCommerce App Store, QuickBooks Online Marketplace, ensuring TaxCloud fits naturally where you — and thousands of other sellers — already operate.
Gave growing SaaS brands a better way to do sales tax
SaaS tax complexity doesn’t live in one place. It shows up across billing systems, subscriptions, and finance workflows that weren’t built with sales tax in mind.
In 2025, we focused on making TaxCloud easier to adopt and operate for SaaS teams as they scale:
- Launched native support for Chargebee, giving subscription businesses a cleaner, more reliable way to manage sales tax alongside billing
- Invested further in the TaxCloud API, supporting custom workflows and internal systems without brittle workarounds
- Released enhancements to ERP integrations, improving accuracy and data flow for finance teams operating at higher volume
The result is a sales tax foundation that fits SaaS businesses as they grow — without forcing teams to redesign their stack or manage tax as a separate system.
Launched cross-border support: Welcome, TaxCloud Canada 🇨🇦
Commerce doesn’t stop at the state line. One of our biggest requests this year was for support in Canada. We listened. We expanded TaxCloud to fully support Canada sales tax needs for customers using our Shopify and Custom API integrations.
Cross-border complexity is usually a growth blocker; we turned it into a standard feature.
Helped teams keep up with sales tax changes
Sales tax rules change constantly, and most teams don’t have time to track every update across every state.
To help you stay informed, our newsletter Sales Tax Radar filters out the noise and highlights the changes that actually matter to your business. And our webinar library goes a step further, breaking down what’s changing, what to watch for, and how to respond, without turning sales tax into another full-time job.
Delivered real operational wins
One of the most meaningful parts of 2025 was hearing, in very concrete terms, how sales tax stopped being a source of stress once it was handled properly.
It wasn’t just about “staying compliant” — it was about tangible business outcomes:
Cable Bullet unlocked roughly $40,000 in annual savings by switching from Avalara to TaxCloud and correctly enrolling in the SST program.
QuikrStuff’s founder described the platform as “set it and forget it,” finally finding the peace of mind to sleep at night.
nama removed sales tax from the founders’ to-do list early, avoiding the “compliance debt” trap that hits so many growing Shopify brands.
SLEEFS moved to a fully hands-off model, relying on our high-touch onboarding to handle the heavy lifting so they didn’t have to.
What’s next
As we head into 2026, one thing is clear: sales tax isn’t getting simpler, and change isn’t slowing down.
New rules tend to show up right when businesses are trying to grow. Keeping up with them is a full-time job, and it’s work we take seriously at TaxCloud — so teams like yours spend less time reacting to surprises and more time scaling with confidence.
We’re proud of the progress we made in 2025. If you kept building through the uncertainty, you deserve the credit. Our job is to keep showing up alongside you, doing the work that makes compliance manageable as you scale.
That’s what we’ll stay focused on in 2026.