Avalara phone number: how to reach Avalara support (and what to know first)

Avalara’s main support number is +1 (877) 224-3650.

Avalara phone support is available Monday to Friday, 8:00 a.m. to 6:00 p.m. PT.

But before you call, here’s what you should know:

• Phone support isn’t included in every Avalara plan
• Most users are routed through tickets, chat, or their AI assistant, Avi
• Response times and access depend on your pricing tier

If you’re unsure what support you’re eligible for, or if you’re hitting delays, use the table below to figure out what’s included based on your plan.

More context on who Avalara is, and what kind of support you can expect

Avalara is a global sales tax provider offering end-to-end compliance for businesses selling online. Founded in 2004, they went public in 2018 and were acquired by Vista Equity Partners in 2022. Since the acquisition, Avalara has shifted focus toward large enterprise clients, serving brands like Netflix, Adidas, Pinterest, Acer, and Converse.

If you’re a smaller business or mid-market merchant, this shift may affect the kind of support you receive. Avalara’s documentation is deep, but navigating it — or getting help from a real human — can sometimes be a challenge.

Avalara support options by plan type: what’s included?

For large enterprises, support tiers are a line item. Paying more for priority service is just part of doing business. But for most small to mid-sized ecommerce brands, every monthly fee gets scrutinized. That’s where Avalara’s support model starts to feel limiting.

If you’re on Avalara’s standard support plan (which is the default for most customers), phone support isn’t included. Instead, you’re directed to ticketing systems, documentation, or live chat — all of which can be slow or incomplete when time-sensitive issues pop up.

And based on customer feedback, that’s exactly when frustration starts to build.

That’s why TaxCloud takes a different approach. Unlike enterprise-first providers, TaxCloud is built specifically for small and mid-sized businesses. So our support model reflects what growing teams actually need.

Every TaxCloud plan includes access to real, U.S.-based support from sales tax experts who know your account and can help troubleshoot fast. No surprise paywalls. No self-serve-only tiers. Just responsive help when you need it most.

Source: Avalara Knowledge Center -> Account Management -> Avalara Support plans

What Avalara support is like (according to actual customers)

If you need urgent help, like fixing a tax calculation error before a filing deadline here’s what to expect based on how Avalara support is structured and how current customers describe it.

• Phone access is gated. Unless you’re on a paid support plan, you may not be able to reach a human at all. Most users are routed through Avi, Avalara’s AI assistant.
• Live chat isn’t always live. Even during business hours, responses may be delayed or auto-routed to documentation.
• Tickets take time. Standard-tier users often report waiting multiple days for a first reply. Resolutions can take longer — especially if the issue is technical.
• Escalations are manual. If your ticket isn’t resolved, you’ll need to follow up or escalate yourself. There’s no clear handoff or SLA unless you’re on a higher-tier plan.
• Support quality is inconsistent. Many users are assigned offshore reps with limited visibility into account history, platform configuration, or state-specific tax rules.
• The system isn’t proactive. If you miss a threshold or misconfigure your setup, support won’t catch it, and Avalara won’t notify you.

This is the standard Avalara experience for many users, not the exception.

Avalara online reviews: What real Avalara customers are saying

We reviewed Avalara’s public feedback across multiple platforms, including WooCommerce, QuickBooks, BigCommerce, SAP Commerce Cloud, G2, and Reddit, to understand how customers describe their support experience.

Across each site, we found consistent patterns:

• Difficulty reaching real support reps
• Delayed or unresolved issues during urgent tax periods
• Frustration with offshored help, AI ticketing, and lack of accountability
• Surprise costs for support or onboarding that weren’t clear upfront

Below are selected examples from current paying customers.

WooCommerce Marketplace

2.4 / 5 Overall Score

“Email their support and the response time is like 3 weeks. But we don’t really have a choice. I wish there were other options available.” — View WooCommerce Avalara Reviews.

QuickBooks App Store

2.2 / 5 Overall Score

“Support is the worst part of the product. No one ever calls you back. If they allowed zero stars, that’s what it should be.” — View QuickBooks Avalara reviews.

BigCommerce App Store

2.2 / 5 Overall Score

“We’ve had checkout errors that didn’t apply tax. Support didn’t respond for days. We’re losing revenue and compliance is at risk.” — View BigCommerce Avalara reviews.

SAP Commerce Cloud

“Support is slow and inconsistent. Even when you do get help, it’s not clear if the person understands your setup.” — View SAP Avalara reviews.

G2

4 / 5 Overall Score

“Every issue leads to a charge, even if Avalara caused it. Account reps don’t communicate pricing changes. We paid for a tax registration that was never delivered — and never refunded.” — View Avalara reviews on G2.

Reddit

“Avalara support is not awesome. I work in the tax space — we regularly talk to frustrated businesses that use Avalara. They’re big, so they get away with it.” — See Reddit thread.

Yelp

1.2 / 5 Overall Score

“The customer service is in India, they do not always understand the questions being asked due to language barrier.” — View Avalara reviews on Yelp.

Why sellers switch to TaxCloud

For many businesses, the problem isn’t Avalara’s features. It’s the support experience that comes with them. Delays, vague answers, and AI-first support aren’t workable when you’re managing tax compliance across multiple states and platforms.

That’s where TaxCloud comes in.

We work with ecommerce brands, accountants, and SaaS companies who’ve outgrown DIY setups or hit limitations with other providers. They choose us because we show up — and we make switching easier than they expected.

Here’s how we compare.

Merchants don’t switch to TaxCloud for more complexity. They switch to get control back. If you’re spending more time chasing support than filing returns, it’s time for a platform that handles both.

Ready to switch? We’ll handle the hard part.

If you’re stuck waiting on support, struggling to get answers, or realizing that Avalara isn’t scaling with your business — we can help.

TaxCloud makes switching simple. Our team handles:

• Migration from Avalara, including historical data setup
• Platform integration (Shopify, WooCommerce, QuickBooks Online, and more)
• State registration and SST onboarding
• Ongoing support from real people — not bots

There’s no need to rebuild your tax stack from scratch. We’ll meet you where you are and help you get compliant, faster.

• Talk to our team
• See our integrations
• Explore sales tax filing services