Alessandro Giovinazzo
About Alessandro Giovinazzo
Alessandro Giovinazzo is a Senior Onboarding Specialist at TaxCloud, where he leads customer onboarding and implementation for new clients. He works closely with ecommerce and SaaS businesses to ensure a smooth transition onto the TaxCloud platform, helping them automate sales tax calculation, registration, filing, and reporting across U.S. jurisdictions.
With a background in customer success, onboarding strategy, and support operations, Alessandro focuses on process optimization, cross-functional collaboration, and long-term customer retention. His experience with CRM systems such as Salesforce and HubSpot, combined with expertise in escalation management and workflow improvement, helps businesses implement scalable and reliable sales tax compliance processes.
Expertise
- Customer support
- Customer Onboarding
- Customer success
- Onboarding
Education
University of Glasgow, Socrates-Erasmus Scholarship, English Language and Literature
Università degli Studi di Torino, Bachelor of Arts (BA), Humanities