Thomas Ryan

Thomas Ryan is Manager of Onboarding and Customer Success at TaxCloud, where he leads the CX onboarding team helping ecommerce and SaaS businesses navigate sales tax compliance from day one. His focus is on building scalable onboarding systems and delivering clear, human responses at the moments that matter most to customers.

Thomas brings over six years of progressive customer success experience across B2B SaaS and ecommerce technology companies. Prior to TaxCloud, he served as Strategy Manager and Onboarding Manager at Stay AI, a subscription growth platform for Shopify merchants, where he worked closely with brands on subscriber acquisition, retention, and lifecycle strategy. Earlier roles include Lead Customer Experience Manager at CommerceBear, Senior Customer Success Manager at Igloo Software, and Customer Success Manager at Vidyard, where he consistently exceeded NRR renewal targets and earned multiple performance awards.

Throughout his career, Thomas has developed expertise in customer journey mapping, onboarding program design, account health management, and AI-assisted customer experience scaling. He is known for building trust quickly with customers and translating complex operational workflows into straightforward, actionable guidance.