Summer School:
Ecommerce Ops Edition
You’re running an ecommerce brand in an industry that never stops moving. New tools, new rules, and constant pressure to keep up. You’re focused on scaling, but the behind-the-scenes work is always waiting — and it doesn’t get easier.
That’s why we created this series. To help you go deeper on the parts of your business that enable you to scale efficiently, without adding complexity.
Kicking off July 28th.
Here's what to expect:
Expert-led Sessions
Presented in partnership with leading ecommerce solutions, this series delivers practical, partner-led lessons to help you strengthen your operations where it matters most. The series will cover everything from compliance and reconciliation to customer experience, inventory planning, and more. Find out who we’re teaming up with real soon!
Built for busy operators—like you.
Tactical Video Lessons. One Inbox. Zero Fluff.
These aren’t hour-long webinars. Each video is under 15 minutes, focused on one real-world ops challenge, and taught by someone who knows their stuff. Just smart, actionable content you can watch on your time — and share with your team.
The Lineup
New sessions drop every weekday from July 28 to August 8. Topics include:
Marius Laza, Chief Customer Officer, Tidio
Latest AI Trends In Customer Support
Discover how AI is reshaping customer experience. This session breaks down how to implement AI to improve response times, CSAT scores and retention — without losing the human touch.
John May, Engagement Manager, Webgility
Streamlining Multi-Channel Sales: How to Manage Orders Across Platforms
Juggling sales across multiple platforms? This session breaks down how to centralize and streamline your workflows — so your data stays clean, and your team stays sane.
Kristina Simonson, Director of Growth, TaxCloud
Sales Tax Playbook: How to Stay Compliant as You Grow
Sales tax gets more complex as your business grows. In this session, we’ll walk through the key concepts, common pitfalls, and real-world scenarios to help you stay compliant and confident as you scale.
Travis Merle, Partnerships Manager, Signifyd
Stop Revenue Leakage with Smarter Order Automation
Returns abuse and fraud are eating into margins — but it doesn’t have to be that way. Learn how to spot risky behavior early and protect your bottom line without hurting conversion.
Branden Foote, GTM Manager, Settle
Stop Guessing: Smarter Inventory, Better Forecasts
Inventory isn’t just what’s on your shelves — it’s the backbone of your operations, forecasting, and cash flow. In this session, Settle breaks down the hidden costs that quietly erode margins (like freight, duties, and insurance), how to shift from gut-feel forecasting to data-backed planning, and why your Q4 depends on getting inventory right. Plus, how modern tools can take the manual grind out of scaling.
Marco De Paulis, Director of Partnerships, Loop
Redefining Returns for Growth
Returns don’t have to be a cost center. Learn how to rethink your returns strategy with proactive tactics that protect margins, improve CX, and even unlock new revenue opportunities.
Colette Lewis, Partnerships, Airwallex
Global Expansion Unpacked: Navigating Cost, Complexity, and Risk
Going global can unlock major growth—but it comes with big operational challenges. In this session, Airwallex will share how ecommerce brands can simplify cross-border payments, stay compliant with local regulations, and avoid the hidden costs that derail international growth.
Jason Richelson, CEO, Bookkeep
Best Practices for Accurate Revenue Recognition for E-Commerce
Accurate revenue recognition is critical for financial clarity and compliance. This session breaks down key workflows and automation strategies to help you close your books with confidence (and fewer headaches).
Nick Belanger, Partnerships Lead, Skio
3 Levers to Grow your Subscription Program
Subscriptions are one of the best ways to drive recurring revenue — but only if they’re done right. In this session, the team from Skio breaks down three high-impact levers you can pull to grow your subscription program, improve retention, and increase lifetime value. Whether you’re just getting started or scaling an existing program, these tips will help you level up.
Smarter Ops. Stronger Business.
- Learn from top tools & teams
- One topic per session, one expert per partner
- Each session under 15 minutes
- Watch anytime, share with your team
