Summer School:
Ecommerce Ops Edition
You’re running an ecommerce brand in an industry that never stops moving. New tools, new rules, and constant pressure to keep up. You’re focused on scaling, but the behind-the-scenes work is always waiting — and it doesn’t get easier.
That’s why we created this series. To help you go deeper on the parts of your business that enable you to scale efficiently, without adding complexity.
All of the sessions are now live. Watch them on YouTube or sign up to get the guided version in your inbox: one lesson per day with key takeaways you can put into action.
Here's what to expect:
Expert-led Sessions
Created in partnership with top ecommerce solutions, this series delivers short, practical lessons to help you strengthen the most critical parts of your operations. Each session is under 20 minutes and zeroes in on a real-world challenge, taught by experts who’ve been there.
Built for busy operators—like you.
Turn the Summer School series into a guided crash course.
All of the sessions are now live on YouTube. But if you’d rather learn step by step, we’ll walk you through the series in a guided format. Sign up to get the lessons delivered to your inbox — one per day, with key takeaways and action steps that make it easy to put into practice. No overwhelm. Just steady progress.
The Lineup
9 practical lessons presented by the experts. Topics include:
Marius Laza, Chief Customer Officer, Tidio
Latest AI Trends In Customer Support
Discover how AI is reshaping customer experience. This session breaks down how to implement AI to improve response times, CSAT scores and retention — without losing the human touch.
John May, Engagement Manager, Webgility
Streamlining Multi-Channel Sales: How to Manage Orders Across Platforms
Juggling sales across multiple platforms? This session breaks down how to centralize and streamline your workflows — so your data stays clean, and your team stays sane.
Kristina Simonson, Director of Growth, TaxCloud
Sales Tax Playbook: How to Stay Compliant as You Grow
Sales tax gets more complex as your business grows. In this session, we’ll walk through the key concepts, common pitfalls, and real-world scenarios to help you stay compliant and confident as you scale.
Travis Merle, Partnerships Manager, Signifyd
Stop Revenue Leakage with Smarter Order Automation
Returns abuse and fraud are eating into margins — but it doesn’t have to be that way. Learn how to spot risky behavior early and protect your bottom line without hurting conversion.
Branden Foote, GTM Manager, Settle
Stop Guessing: Smarter Inventory, Better Forecasts
Inventory isn’t just what’s on your shelves — it’s the backbone of your operations, forecasting, and cash flow. In this session, Settle breaks down the hidden costs that quietly erode margins (like freight, duties, and insurance), how to shift from gut-feel forecasting to data-backed planning, and why your Q4 depends on getting inventory right. Plus, how modern tools can take the manual grind out of scaling.
Marco De Paulis, Director of Partnerships, Loop
Redefining Returns for Growth
Returns don’t have to be a cost center. Learn how to rethink your returns strategy with proactive tactics that protect margins, improve CX, and even unlock new revenue opportunities.
Colette Lewis, Partnerships, Airwallex
Global Expansion Unpacked: Navigating Cost, Complexity, and Risk
Going global can unlock major growth—but it comes with big operational challenges. In this session, Airwallex will share how ecommerce brands can simplify cross-border payments, stay compliant with local regulations, and avoid the hidden costs that derail international growth.
Jason Richelson, CEO, Bookkeep
Best Practices for Accurate Revenue Recognition for E-Commerce
Accurate revenue recognition is critical for financial clarity and compliance. This session breaks down key workflows and automation strategies to help you close your books with confidence (and fewer headaches).
Nick Belanger, Partnerships Lead, Skio
3 Levers to Grow your Subscription Program
Subscriptions are one of the best ways to drive recurring revenue — but only if they’re done right. In this session, the team from Skio breaks down three high-impact levers you can pull to grow your subscription program, improve retention, and increase lifetime value. Whether you’re just getting started or scaling an existing program, these tips will help you level up.
Smarter Ops. Stronger Business.
- Learn from top tools & teams
- One topic per session, one expert per partner
- Each session under 20 minutes
- Watch anytime, share with your team
Get the Summer School series as a guided course in your inbox.
Practical guidance, delivered one day at a time.