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Please confirm a rate provided by TaxCloud.

If you believe an incorrect sales tax rate is being applied to a transaction, first confirm the following account settings:

  • Are all of your physical locations entered in TaxCloud? (See the Locations tab)
  • Have you selected every state where you’re collecting sales tax on the Tax States map? States where you collect tax appear in blue or orange.
  • Is a complete, verified address being used? Some states require more than just a 5-digit zip code for sales tax rates; a Plus-4 zip code (XXXXX-XXXX) or even a complete address may be necessary to get the correct rate. Please use Address Verification to ensure the most complete address possible.

If the answer to any of these questions is "no," correct the setting and then re-check the rate. If the answer to all of these questions is "yes" and the rate is still wrong, please email us at service@taxcloud.net.